COVID-19 Business Update
To Our Valued Customers,
At The Carpet Store, the health and safety of our customers and staff during the COVID-19 pandemic remains our highest priority. We are doing our very best to maintain high quality customer service while ensuring the health and safety of our customers and staff. We ask for your patience, understanding and compassion as we experience product delays and staff shortages all of which are out of our control.
Our showroom is open to the public and following the Ontario Public Health Measures. We continue to follow Wellington-Dufferin-Guelph Public Health and the Region of Waterloo Public Health guidelines and have established further company safety protocols you may read below.
Precautions In Place
- Hand sanitizer is available at all entrances, on all staff desks and in offices, and throughout the facility.
- Staff are to practice frequent hand washing/sanitizing as well as clean and disinfect often-touched surfaces, samples, and equipment to maintain a clean and healthy environment.
- If any staff are feeling unwell or has been in close contact with someone with COVID-19 (as determined by public health), they will be required to stay home and take the Ontario COVID-19 Self-Assessment.
- If any customers are unwell or show symptoms of COVID-19 they will be asked to leave.
Contactless Curbside Pick-up Available
- We continue to offer contactless curbside pick-up for your orders or samples.
- Please call ahead to schedule your pickup and receive instructions. We can take care of all outstanding payments over the phone or through secure online payment.
We are always open at www.thecarpetstoreinc.com with our online product catalogues and design tools. Contact us to place your order and to arrange contactless curb-side pick-up.
- Kitchener Showroom: 519-743-6905
We are also accessible and can be contacted via email at firstname.lastname@example.org and commit to a prompt response during this time.
Thank you for your cooperation. We wish you all good health and safety.
The Carpet Store Flooring Team