Call us at 519-743-6905. Open: Mon-Fri 9am-6pm. Sat: 10am-5pm. Closed Sunday.

COVID-19 Business Update

The Steps We're Taking and How We Can Still Serve You

On behalf of the entire team at The Carpet Store, we would like to take a moment to say thank you for your loyalty and support.  

At The Carpet Store, the health and safety of our customers and staff during the COVID-19 pandemic remains our highest priority.

 

ONTARIO COVID-19 RESPONSE FRAMEWORK CURRENT STATUS: 

  • SHUTDOWN STAY-AT-HOME ORDER

SHOWROOMS STATUS: 

  • CLOSED
  • Curbside pickup and delivery available – call to schedule.

*More information on store policies and procedures under this framework can be found below.

 

Effective April 8, 2021, the Government of Ontario has ordered a province-wide Stay-At-Home Shutdown requiring everyone to remain at home except for essential purposes and the closure of non-essential businesses and services to aid in stopping the spread of COVID-19. 

The Carpet Store has implemented the following measures currently in effect until further notice: 

  • Our showroom is closed until further notice.
  • In-home consultations are suspended.
  • Contactless curb-side order pick-ups are permitted under limited hours. You must contact us ahead to schedule your pick-up.
  • Our new home residential construction department remains open as being deemed as essential to the supply chain of residential construction projects.

We understand this will cause disruptions to installations, service, and inconvenience your personal schedules, however, we stand with the Government on this measure for what must be done in order to protect the health and safety of our everyone.

Although our showroom will be closed we will have a limited number of staff who will still be able to answer phones to provide customer service, place orders, or to reschedule appointments. We are available Monday to Friday from 9:00am to 5:00pm. 

SHOP ONLINE! 

We are always open at www.thecarpetstoreinc.com with our online product catalogues and design tools. Contact us to place your order and to arrange contactless curb-side pick-up.

Thank you for your cooperation. We wish you all good health and safety.

Sincerely,

The Carpet Store Team